Returns and Exchanges
Customer service is our number one goal. We are always here to assist in your purchases but understand the need to return or exchange items. If you are not completely satisfied with our products, you may return or exchange any item within 30 days of the date on the receipt. Items must be in original packaging (if applicable), with the tags still on and must be accompanied with your receipt and our Returns & Exchange Form.
Sale items ending in $.97 are clearance items and all sales are final, no exchanges or returns will be allowed.
If you are exchanging or returning an item, you are responsible for return shipping costs. If your original order was placed on our website and was shipped for free and the item(s) you are returning brings your original order total back under the amount that qualifies for free shipping, the shipping charges will be deducted from your refund.
We reserve the right to refuse any merchandise that has no tags or has obviously been mistreated (i.e. improper fit, usage, washing and/or drying or material flaws from zippers, lotions or the pool deck). The original sales slip is required for all returns, exchanges and adjustments.
Minnesota Health Department requires that all swim wear be tried on over underwear or they are not returnable.
You may return your items to our address:
Elsmore Swim Shop
5885 149th Street West
Apple Valley, MN 55124
Please allow approximately 7-10 business days for your return to be processed once it has arrived. Please allow 2-4 weeks for refunds to appear on your credit card statement.
Please keep in mind that we do not keep credit card numbers on file. We will be contacting you should you need a refund.
Custom decorated apparel and suits that have screen printing, heat transfers or embroidery CAN NOT be returned or exchanged. Please review these orders to insure that the proper sizes have been ordered.
Defective or Damaged Merchandise:
Only exchanges will be made on defective merchandise within 30 days of purchase, no refunds will be given. Any defective items must be sent back to Elsmore Swim Shop before any determination can be made as to whether the item is indeed defective. The customer is responsible for the cost to ship items back to Elsmore. If item is defective, Elsmore will replace the item at no cost to the customer. If a customer needs to replace an item quickly, you will have to place a brand new order and will be credited for the returned defective item in full once the item is indeed determined by Elsmore to be defective.
Undergarments must be worn when trying on tech suits. No refunds are issued for tech suits. Elsmore will make size exchanges for non-defective, unworn suits, when the exchange request occurs within 30 days of purchase date on the receipt. If the suit fabric is punctured or torn, Elsmore will not accept a return or exchange the suit. All sales are FINAL on clearance tech suits.