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Employment

Click on link at bottom of page to submit resume to Elsmore for one of these positions.

E-COMMERCE SPECIALIST

Want the ability to operate and run a fast growing e-commerce business?  Have a passion for swimming?  Elsmore Swim Shop is the place for you! 

We are experiencing rapid growth and have created a brand new position of Retail e-Commerce Specialist in our Apple Valley, MN offices. We are looking for an individual who has the creative skills along with the vision to develop and grow a retail business.  This position will work directly with our Owner and have the opportunity to grow into future career possibilities.

Since 1982, Elsmore Swim Shop has serviced the competitive swimming, diving and triathlon communities, growing to be one of the largest swim retailers in the United States. Our vision is to continue to grow our businesses by providing the best customer service along with the highest quality products while creating an environment where we’re recognized as a great place for employment and nurturing long-term relationships with our customers.

JOB DUTIES:

  • Responsible for new retail SKU set up including description, images, and retail pricing

  • Ensure new and existing items are maintained and approved changes are reflected on site including images, product descriptions, pricing and categories

  • Serve as cross functional team point of contact for Merchandising, Marketing, Ecommerce and Customer Service

  • Develop, coordinate and launch email promotions and communication utilizing Constant Contact

  • Create and implement banner campaigns on website

  • Interface with Elsmore team to track SKU information, POs, product status and inventory.

  • Field customer issues related to website.  Look up/research specific orders and transactions to provide feedback to customer service

  • Troubleshoot website issues. Test new web functionality. Report website issues.

  • Update static content on website (including static pages, landing pages, products, categories, promotions, and banners)

  • Run sales, inventory and other retail data reports as needed

  • Under direction of Owner, organize and maintain ecommerce site categories and rank

  • Regularly update ecommerce and catalog product pages as directed, including images, copy, specifications

  • Monitor and update ecommerce content including images, copy, and links, for internal and external optimization (SEO)

  • Use research and reporting tools to gather and analyze relevant data

  • Assist in building product and promotion specific landing pages

  • Collaborate with Owner to drive strategic solutions, help to make critical decisions and ensure merchandising and brand messaging alignment

     

    JOB REQUIREMENTS:

     

  • Bachelor's Degree

  • 1-3 years of relevant experience

  • Knowledge of relevant design and web computer applications

  • Creative design ability

  • Ability to work alone, take initiative and deliver exceptional results

  • Attention to detail and accuracy

  • Ability to multi-task.

  • Competitive swimming background a plus but not necessary

CUSTOMER SERVICE REPRESENTATIVE:

Elsmore Swim Shop is experiencing rapid growth and now has openings for FULL-TIME Customer Service Representatives in our Apple Valley, MN offices. We are looking for individuals who love working with people and are passionate about the sport of swimming.

Since 1982, Elsmore Swim Shop has serviced the competitive swimming, diving and triathlon communities, growing to be one of the largest swim retailers in the United States. Our vision is to continue to grow our businesses by providing the best customer service along with the highest quality products while creating an environment where we’re recognized as a great place for employment and nurturing long-term relationships with our customers.

JOB DUTIES:

  • Deal directly with customers either by telephone, email or face to face

  • Respond promptly to customer inquiries

  • Handle and resolve customer complaints

  • Obtain and evaluate all relevant information to handle product and service inquiries

  • Provide pricing and delivery information

  • Perform customer verifications

  • Set up new customer accounts

  • Process orders and requests

  • Organize workflow to meet customer timeframes

  • Direct requests and unresolved issues to the designated resource

  • Keep records of customer interactions and transactions

  • Record details of inquiries, comments and complaints

  • Record details of actions taken

  • Maintain customer databases

  • Manage administration

  • Communicate and coordinate with internal employees

  • Follow up on customer interactions

  • Work with Owner to ensure proper customer service is being delivered

  • Go the extra mile to engage customers

JOB REQUIREMENTS:

  • 1-3 years of proven customer service experience

  • Excellent interpersonal and listening skills

  • Excellent communication skills, both verbal and written

  • Problem analysis and problem-solving

  • Attention to detail and accuracy

  • Ability to multi-task

  • Familiarity with CRM systems and Microsoft Office

  • Ability to resolve conflict

  • A background in competitive swimming is a plus but not required



SALES ASSOCIATE

Elsmore Swim Shop is experiencing rapid growth and now has openings for FULL-TIME and Part-Time Retail Sales Associates. We are looking for individuals who enjoy sales, love working with people and are passionate about the sport of swimming.

Since 1982, Elsmore Swim Shop has serviced the swimming community, growing to be one of the largest swim retailers in the US. Our vision is to continue to grow our businesses by providing the best customer service and highest quality products while creating an environment where we’re recognized as the 1st choice for employment and nurturing long-term relationships with our customers.

JOB DUTIES:

  • Sells a broad range of swimming products to customers and works to achieve the highest level of customer satisfaction.
  • Provide world class customer service.
  • Responsible for increasing average ticket through upgrades and add-ons.
  • Stocks retail space with directions from Store Manager.
  • Performs physical inventory and follows all inventory procedures.
  • Accurately operates retail cash register system being sure to capture name and address and proper sales information for all transactions.
  • Performs functions of opening or closing stores to include: counting cash, nightly deposit, securing store.
  • Any other duties requested by supervisor.

JOB REQUIREMENTS:

  • Excellent communication skills
  • Retail sales experience preferred
  • Must be at least 18 years old
  • A background in competitive swimming a plus.
CLICK HERE to apply for a job.
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